Frequently asked questions
We’re here to help
If your question isn’t answered below, or you’d like to discuss in a little more detail, please get in touch.
What is the difference between Laminate and MFC?
Our laminate range are the premium range manufactured in the UK which are scratch resistant and heat resistant. This makes the range perfect for cafés, restaurants or bistros. Our melamine (MFC) tops are durable and easy to clean and maintain. These tops are ideal for a wide range of commercial environments. Samples of both are available upon request.
Can I have a bespoke size top?
We can offer the perfect solution with bespoke sizes on all tops. We offer made to measure 25mm laminate and melamine in any of our stock finishes. Please call our Customer Services team for more details or a fast quote.
Can I have a bespoke size base height?
Yes! We can offer custom height bases on nearly all of our bases.
What thickness are the Werzalit tops?
Werzalit tops are 16mm in the centre, with a lip of around 24mm as standard.
What warranty do you offer on all your products?
We offer a 5 year structural guarantee on all products.
Do you supply all the required fixtures?
All fixtures are supplied with the order where applicable. I.e. tops and bases ordered together.
When will I get my delivery?
We will dispatch all stock order the same day if payment is received by 15:00. Bespoke tables normally take 3-4 weeks, and chairs 5-6 weeks.
What payment types do you accept?
We accept bank transfers and most of the major credit and debit cards including Mastercard, Maestro, Visa Debit, Visa Credit and Visa Electron.
Can I return items I no longer require?
You may return any goods that you no longer require, as long as they are in their original packaging and in a saleable condition. Please contact our customer services team to arrange any returns. Bespoke products cannot be returned.
Can I get sample top pieces or wood stains?
Yes, you can get samples sent quick and easy. These include laminate, melamine, solid ash and Werzalit tops, and our wooden chair stains.
What about full items, a whole table or chair?
That is still fine, we will do full sample pieces, and these are chargeable.
What standards are your Strata chairs tested to?
The Strata chairs are tested to European standard UNI EN581-2:2009. This is suitable for contract use.
Can you upholster your wooden chairs in my own fabric?
We can offer customers an upholstery service for our wooden chairs. All you need to do is supply us with your own fabric, we can confirm how much material is needed. We then upholster and send directly to you or your customer with personalised paperwork.
Where will you deliver to?
We deliver to customers in the entirety of the UK. Orders will generally be palletised and delivered curbside. Any parking restrictions or additional information to help deliver your goods should be known at the point of order.
Are goods flat packed or ready assembled?
The tables are flat pack and will need assembly, there are how-to videos on our video section to help with this.
What happens if the goods arrived damaged or faulty?
Don’t worry, on the rare occasion that goods arrive damaged to faulty, we will replace these as soon as we can. Contact customer service with images and we’ll sort the rest.
