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What if I don’t accept delivery or can’t take goods on the agreed date?

If you fail to take delivery, or we can’t deliver because instructions, documents or authorisations weren’t provided, risk passes to you, the goods are treated as delivered, and we may store them at your cost (including storage and insurance) until you’re ready to receive them.

At what point am I responsible for the goods?

Goods are at your risk from the point of delivery. In transit, we retain the risk until the delivery point — if goods are damaged in transit, notify us in writing within 48 hours of delivery, describing the damage and its extent as far as possible, and we’ll arrange a replacement.

Can prices change after I’ve received a quote?

We may increase the price before delivery if our costs rise due to factors outside our control (for example materials, labour, packaging, transport, tariffs or regulatory changes), or if you request changes to delivery dates, quantities or specifications.

Can I withhold or deduct payment if I have a dispute?

No. Payments must be made in full without deduction, set-off or counterclaim, unless a court order specifically requires otherwise. Disputed claims don’t entitle you to withhold payment.

What happens if I pay late?

Interest is charged on overdue amounts at 4% above HSBC’s base lending rate, accruing daily until payment is made. We also reserve the right to suspend or cancel future deliveries until outstanding sums are settled.

How long is a quotation valid for?

Unless a different period is stated on the quotation, quotes are valid for 30 days, provided we haven’t withdrawn it in the meantime.

When is payment due?

Unless otherwise agreed in writing, payment is due by the later of delivery (or deemed delivery) of the goods, and the date we issue the invoice. Time for payment is treated as essential to the contract.

Are product images and samples an exact representation?

Images, drawings, specifications and marketing materials (including on our website and in catalogues) are illustrative only and give an approximate idea of the goods — this is not a sale by sample. Colour, finish and material appearance can vary slightly due to screen settings, photography, lighting and natural material characteristics. We recommend requesting samples before

When is my order officially accepted?

An order or accepted quotation is treated as your offer to buy. It’s only confirmed once we issue a written acknowledgement of order, or, if earlier, once we deliver the goods to you.

What does Tabilo specialise in?

Tabilo specialises in sourcing and supplying high-quality contract furniture for commercial environments. We provide furniture solutions that combine contemporary design, durability, and practical functionality, helping create spaces that are both stylish and built for trade only clients.

What materials do you use?

We source products made using a range of high-quality materials suitable for commercial and contract environments. Depending on the product range, materials may include responsibly sourced timber, recycled polypropylene, CATAS-tested seating components, and durable contract-grade fabrics. Many of the products we supply are manufactured to recognised industry standards or certifications where applicable. For detailed product

Do you offer custom furniture?

Yes, many of our products can be customised, including size, finish, and fabric options. This is particularly suited for trade and contract projects. Contact our team to discuss your requirements.

Do you supply contract furniture?

Yes, Tabilo specialises in supplying contract furniture for commercial environments such as offices, hospitality spaces, and large-scale developments. We offer tailored solutions to meet project specifications.

Who can purchase from Tabilo?

We work exclusively with trade clients, including trade resellers and contract furniture companies.

Can I open a trade account?

Yes, trade accounts are available for eligible businesses. Please contact us to apply and access trade pricing and services.

Do you offer trade or business discounts?

Yes, we offer competitive trade pricing for trade resellers, contract furniture companies, interior designers, and architects. Contact us to discuss your requirements.

How do I place an order?

You can place an order through our website checkout, over the phone, or via email.

Can I cancel or change my order?

Stock items: we will do our best to accommodate changes or cancellations. However, stock items are often dispatched the same day, so once dispatched, changes cannot be made. Made-to-order (MTO) products: please contact us as soon as possible. We will work with our suppliers where possible, but once production has started, changes or cancellations may

When will my order be delivered?

Stock items: orders placed before 12 noon are dispatched the same day; orders placed after 12 noon are dispatched the next working day. Standard delivery is typically next day, depending on your location and public holidays. Made-to-order (MTO) products: estimated lead times are 3–4 weeks for tables and 5–6 weeks for chairs.

Do you charge for delivery?

Delivery charges may apply and are not always included in product pricing unless otherwise agreed. Unless otherwise agreed in writing, the cost of delivery is not included in the price for the goods, and we reserve the right to charge for delivery as stated in our published catalogue at the time of delivery, or as

Are delivery dates guaranteed?

Delivery dates are estimates only. While we aim to deliver within expected timeframes, delays caused by transport, suppliers, public holidays, or circumstances beyond our control may occur. Time for delivery is not treated as essential to the contract, and standard delays don’t entitle you to cancel the contract or reject further deliveries unless the delay

Can deliveries arrive in separate shipments?

Yes. Some orders may be delivered in separate instalments depending on stock availability or logistics. Each instalment is treated as a separate contract, so an issue with one instalment doesn’t automatically entitle you to cancel the rest of the order.

Who is responsible for loading and unloading?

You’re responsible for providing suitable equipment and labour for loading or unloading at the delivery point, at your own cost.

At what point am I responsible for the goods?

Goods are at your risk from the point of delivery. In transit, we retain the risk until the delivery point.

When do I legally own the goods?

Ownership doesn’t pass to you until we’ve received payment in full (in cash or cleared funds) for those goods and any other sums you owe us. Until then, you must store the goods separately and keep them identifiable as our property, avoid defacing or removing identifying marks or packaging, keep the goods insured for their

What if my item arrives damaged?

Please take clear photos of the damage and contact us within 48 hours of delivery, describing the damage and its extent as far as possible. We will organise a replacement or return as quickly as possible.

What if my order does not arrive?

You must notify us in writing within 7 days of the expected delivery date if your goods have not arrived. Our liability for confirmed non-delivery is limited to replacing the goods within a reasonable time, or issuing a credit note at the pro-rata contract rate.

Do you offer assembly services?

Assembly and installation services may be available for larger orders. Please speak to our team for details.

What is your returns policy?

Stock items: for orders cancelled within 7 days of receiving the goods, we’ll refund the price in full. Where an order is cancelled within 28 days of receipt, we’ll examine the returned goods within a reasonable time — if found to be defective, you’ll receive a full refund; if not defective, a restocking charge of

How do I arrange a return?

Please contact our support team by phone or email to discuss the issue and arrange collection or return instructions.

Who pays for return shipping?

If the item is faulty or defective, we cover return shipping costs. If you changed your mind, you are responsible for return shipping costs, and delivery charges already paid are non-refundable.

Are there any return conditions?

Yes. Returned goods must be unused, in their original packaging, and in re-saleable condition (determined at our discretion).

When will I receive my refund?

Refunds are generally processed within 5 business days of receiving and inspecting the returned item.

What warranty do you provide?

We offer a 5-year structural warranty on all products sourced from approved manufacturers.

What is not covered under warranty?

The warranty does not cover misuse, accidental damage, improper installation or storage, normal wear and tear, or unauthorised repairs or modifications.

How long do I have to report a fault?

You need to give us written notice of a defect within 14 days of discovering it (or when you ought reasonably to have discovered it), and in any event within one year of delivery. We’ll need a reasonable opportunity to examine the goods, which may mean returning them to us.

How do I make a warranty claim?

Please contact us with your order number, a description of the issue, and photos where possible. We may request inspection or return of the product. At our option, we’ll repair, replace, or refund the goods at the pro-rata contract price.

Does this warranty apply to bespoke or specially sourced items?

Where goods are made or sourced to your specification, our obligation is limited to producing or sourcing within the specification you provided. You won’t have a right to reject such goods or cancel the order on the basis of the specification itself.

How do I care for my furniture?

We recommend avoiding direct sunlight and excessive heat, cleaning with a soft, damp cloth, and using appropriate care products for specific materials. Care guidance is available on request.

What counts as a circumstance beyond your control?

This can include events such as acts of God, war, terrorism, civil unrest, fire, flood, epidemic or pandemic, cyber-attacks or IT failures, strikes or labour disputes, sub-contractor failure, or delays affecting carriers or the supply of materials. In these situations, we may defer delivery, reduce order volumes, or cancel the contract without liability.

How long can a delay run before I can cancel?

If a force majeure event continues for more than six months, you’re entitled to give written notice to terminate the contract.

How can I contact customer support?

You can reach us via email, contact form, or by phone during business hours.