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Frequently Asked Questions

Q. What is the difference between Laminate and MFC?
A. Our laminate range are the premium range manufactured in the UK which are scratch resistant and heat resistant. This makes the range perfect for cafés, restaurants or bistros. Our melamine (MFC) tops are durable and easy to clean and maintain. These tops are ideal for a wide range of commercial environments. Samples of both are available upon request.
Q. Can I have a bespoke size top?
A. We can offer the perfect solution with bespoke sizes on all tops. We offer made to measure 25mm laminate and melamine in any of our stock finishes. Please call our Customer Services team for more details or a fast quote.
Q. Can I have a bespoke size base height?
A. Yes! We can offer custom height bases on nearly all of our bases.
Q. What thickness are the Werzalit tops?
A. Werzalit tops are 16mm as standard
Q. What warranty do you offer on all your products?
A. We offer a 3 year structural guarantee on all products, except Werzalit where it is a 1 year warranty offered by Tabilo.
Q. Do you supply all the required fixtures?
A. All fixtures are supplied with the order where applicable. I.e. tops and bases ordered together.
Q. When will I get my delivery?
A.

Pallets

Next Day UK Standard Pallet - £39.95 – per pallet

Postcode areas BT/AB/DD/IV/KW/PA20+/PH, including islands (2 – 5 working days) Pallet - £39.95 – per pallet

ROI Pallet (2 – 5 working days) - £83.95 – per pallet

Parcels

Next Day UK Standard - £14.50 up to 25KG*

Northern Ireland (3 working days) - £33.75 up to 25KG*

ROI Parcel (3 working days) – £37.75 up to 25KG*

 

*Exceptions apply

Q. What payment types do you accept?
A. We accept bank transfers and any of the major credit and debit cards including Mastercard, Maestro, Visa debit, Visa credit, Visa electron and we now accept American Express!
Q. Can I return items I no longer require?
A. You may return any goods that you no longer require, as long as they are in saleable condition. Please contact our customer services team to arrange any returns.
Q. Can I get samples?
A. Yes, you can get samples sent quick and easy. These include laminate, melamine, solid beech and Werzalit tops.
Q. Can I have personalised paperwork to be sent with my delivery?
A. Yes. We can deliver direct with pallet or parcel labels and delivery notes with your name and logo on! There is no additional charge for this excellent service
Q. Can I see a sales rep?
A. Yes, one of our reps will be happy to visit you! Please contact our customer service team to arrange a suitable day and time with our sales rep.
Q. Do you supply to end users?
A. No, we supply to trade only.
Q. What marketing support do you provide?
A. Trade catalogues A brand new indexed A4 catalogue for the trade is available. Just let us know how many you need! Retail catalogues We also offer a version of our catalogue with your logo and contact details. Let us know how many you need and if you would like them sent to you or directly to your customer. Lifestyle and product images We supply product and lifestyle images which can either be downloaded from our website or on a memory stick. Just let us know and we will send one out to you.
Q. What standards are your Strata chairs tested to?
A. The Strata chairs are tested to European standard UNI EN581-2:2009. This is suitable for contract use.
Q. Can you upholster your wooden chairs in my own fabric?
A. We can offer customers an upholstery service for our wooden chairs. All you need to do is supply us with your own fabric, we can confirm how much material is needed. We then upholster and send directly to you or your customer with personalised paperwork.